This Konnected Plus Ltd Policy outlines how we and our partners collect and use your personal information when you access, visit or otherwise make use of our services or our partners websites, applications, products, and/or content.

By accessing and using any of our Services, you agree and accept the terms and conditions of  this Privacy Policy and consent to the collection and use of information from or about you that is  explained in this Privacy Policy. This Privacy Policy applies to data and private information  collected by us through the Services, which includes personal information and non-personal  information (such as certain persistent identifiers and aggregated information).

TYPES OF INFORMATION WE COLLECT

We/our partners collect and use various types of personal information about you to provide, promote and improve our services. For simplicity, we have grouped the information we collect into different categories set out below.

• Account information – Information associated with creating and managing your user account, including your name, email address, address, account ID, identification (for age-verification purposes), age, date of birth, telephone number, activation code, subscription type and account preferences.
  
  
• Usage information – Information about your use, activity and interaction with our content and services, including platform navigation, pages viewed, content watched, and search queries.
  
  
• Technical information – Information about your device or browser used to access our services and other technical information, including your IP address and device or unique identifiers.
  
  
• Advertising information – Information about your preferences to receive tailored advertising on our platforms, and/or in combination with the technical information used by us and third parties to select, display and measure the use of tailored and non-tailored advertising.
  
  
• Aggregated information – We/Partners also collect, store, use and share aggregated information such as statistical or demographic information. This could be derived from your personal information but is not itself considered personal information. Should this data be combined with any personal identifier, the provisions of this Privacy Notice will apply, and the aggregate data would be treated as personal.

We do not collect any special categories of personal information about you: this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic or biometric information.

HOW WE/PARTNERS COLLECT YOUR INFORMATION

Information you give us/partners for the most part we collect and use your personal information that is provided to us when you register for, subscribe to or otherwise use our/partner services. Examples of information you may give us include the following categories outlined in Types of Information We Collect: Account information, Customer Service information, Marketing information, and Advertising information.

• Information we/partners collect automatically – We/partners may automatically collect and use personal information about your device and your use of, and interactions with, our services. We do this through a variety of technical methods, including the collection of personal information and information via cookies and similar technologies.
  
  
• Information we receive/partner from other sources – We/partners collect and use personal information about you from other sources and from third parties to the extent permitted by applicable law. We combine and connect the personal information we collect from and about you with personal information we receive from these other sources. Where personal information is transferred to us from third parties, we take steps to verify that these third parties are legally permitted to disclose this information to us.

 

Examples of information we/partners might receive include personal information and information from other entities within Konnected Plus/partner third party databases (such as publicly available databases) and other third-party services providers and partners such as:

• Example: location data to customise our Services and content available to you, online and offline demographic information, interest-based and online advertising related information).
  
  
• Identity/account authorisation and identification services (e.g., where you choose to login to our services/partner services via a third-party account such as Google).

PURPOSES AND USE OF YOUR INFORMATION

Legal Basis

We, or organisations acting on our behalf, may use your personal information for justified and specified purposes, and in each instance, under the General Data Protection Regulation (GDPR), rely on the following legal bases to process your personal data. These bases include:

• Consent: where you have given permission for us/partners to process your personal information for one or more specific purposes. You have the right to withdraw your consent at any time, but this will not affect the lawfulness of processing based on consent before its withdrawal.
• Performance of contract: where processing your personal information is necessary for a contract to which you are a party.
• Legal Obligation: where processing your personal information is necessary for us meet our legal and regulatory compliance requirements in the countries where we operate.
• Legitimate Interests: where processing your personal information is necessary for our own or a third parties justified legitimate interests, and where your rights and freedoms do not override those interests.

We process your personal information for the following purposes under each lawful basis as set out below.

Consent

• We/Partners may rely on your consent to occasionally send you specific direct marketing communications about offers and updates from our partners that we think may be of interest to you. Where consent is relied upon you will have actively agreed to the processing and have been presented with specific information about the activity.
• Where legally required, we will collect your consent store and/or access information on your device (e.g., Technical Information), the use of cookies or other mobile identifiers, and the collection, sharing and use of personal information for tailored advertisements (ads) on our services, as well as to combat fraud and abuse, to prevent you seeing the same adverts repeatedly and for aggregated ad reporting.

 Contract

• To register you as a new user and create your account for subscription channels.
• To provide you with services, including creating and administering your account, identifying and authenticating you, sending statements and invoices to you, collecting and processing payments from you, and playing content.
• To provide you with location-based services (e.g., to enforce territorial restrictions of content available based on your location).
• To administer and monitor services, including notify you about changes or updates to services and any issues with services, such as unavailability.
• To provide technical and customer support, including dealing with enquiries and complaints.
• To notify you about changes to our terms and Conditions, this Privacy Notice and/or any other terms and conditions relevant to our services.

Legal Obligation

• To enable us to comply with any legal or regulatory requirements and otherwise comply with the direction of any relevant regulatory or competent authority.
• To prevent, detect, investigate and mitigate prohibited or illegal activities, including fraud and money laundering.
• To ensure information security of your personal information.
• To retain and store your personal information to comply with specific legal retention requirements, regulatory audits, and other record keeping purposes.

Your Choices / Opt-Out Options

You have several choices available when it comes to information about you:

• Opt-Out of Marketing Communications: You may opt out of receiving promotional communications from us. Just follow the instructions in those communications or let us know.
• Set Your Browser to Reject Cookies: You can choose to set your browser to remove or reject browser cookies before using the Konnected+ website, with the drawback that certain features of the website may not function properly without the aid of cookies.

DATA RETENTION

We/Partners will only retain your personal data for as long as necessary to fufill the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

CHANGES TO THIS PRIVACY NOTICE

We keep this notice under regular review to ensure it reflects how we/partners process your personal information, including changes to our processing purposes, your rights in respect of your personal information, and substantive or material changes to how we process personal information. We may take proactive measures to notify you of any such changes via an appropriate means to ensure you remain informed, such as emails, and website pop ups.

CONTACT US

If you have any questions in respect of this Privacy Notice, about the collection and processing of your personal information, or to exercise your rights, please contact operations@konnectedplus.tv

COMPLAINTS

In the first instance, you can raise an issue regarding your personal information to operations@konnectedplus.tv

If you have contacted us regarding your personal information and are still not satisfied with our response and in any other case, you have the right to lodge a complaint with your local supervisory authority.

This Privacy Notice has been developed as a notice in accordance with applicable data protection law in the United Kingdom.

We are Konnected Plus Ltd – and we/partners act as the data controller of your personal information.

Registration number: 15104161

Registered office: 32 Byron Hill Road, Harrow On The Hill, Middlesex, England, HA2 0HY